First check that the LED on your Zycle or ZBike roller is continuously illuminated.
Next, check that the device with which you want to connect your Zycle roller or ZBike meets the following specifications:
It has Bluetooth Smart Low Energy
On a PC, check that the drivers of your Bluetooth Low Energy are updated to the latest version.
On a Windows operating system, remember that you need Windows 8.1 or higher.
Finally, remember that the Bluetooth pairing is one-to-one; that is, the roller can only be connected to one device, PC or tablet at the same time.