The following applies to purchases made in our zycle.eu store.
If you have purchased from a distributor, you must consult them about their return policy.
According to the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU), any customer has the right to exercise the right of withdrawal.
By current legislation, the contract can be terminated, without the need to justify such a decision and without any penalty, within 15 calendar days from the receipt of the goods by the customer.
You must contact our customer service and provide all the requested documentation to do this.
All goods must be returned in their original condition.
The product must not have been opened and must have the original seals intact; therefore, the various accessories and coupons must not have been used.
The customer undertakes to ensure that the return reaches us in the same condition in which he received the product, taking all necessary measures to ensure its care during the shipping process.
The product return will be made at your expense.
It is important to note that we do not assume the shipping costs in the case of a return due to withdrawal of purchase when the customer requests a refund.